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Frequently Asked Questions

Here are the questions we are asked most often. Don't see your question answered here?
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Care & Maintenance

Why won't the water spots on my marble or travertine clean up?

These are not water spots, but an etch mark in the surface of the stone. This is what happens when an acidic substance comes in contact with any calcium based stone.
To get rid of the etch marks, the stone will need to be polished out, much like a gemstone would have to be if it were scratched. If the etch mark is minor (i.e. you can see it, but can't really feel it with your finger) we recommend that you first try polishing it out yourself using a quality marble polishing compound. If the etching is more severe, you will need to have it professionally serviced.

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